FAQ's
Where is National Gallery and how to get there?
The nearest station to the National Gallery in London is Charing Cross (Northern and Bakerloo Lines), a 5-minute walk from the gallery. Alternatively, Leicester Square (Northern and Piccadilly Lines) is about a 7-minute walk. If you choose to cycle to the event, the National Gallery offers free cycle storage near the Sainsbury Wing entrance.
For further details on travelling to our venue, please click here.
Can I transfer my place to someone else?
Substitute delegates are welcome at no extra charge. Please notify us by sending an email to HBMevents@haymarket.com with the full contact details (name, job title, email, dietary/accessibility requirements) of the new attendee.
Can I cancel my booking?
Cancellation of registrations must be received in writing to hbmevents@haymarket.com.
Cancellations received will be refunded at the following rates:
- 30 days and more prior the event date: full fee refunded less a £45 administration fee.
- 29 days and less prior to the event: we regret that no refund can be made.
Any cancellations that still have payment outstanding will be liable for either the administration fee, 50% of the registration fee or the full registration fee, depending on the date and time of the cancellation. Substitute delegates are welcome at no extra charge but we require you to advise us of any substitutions (including full contact details, dietary and accessibility requirements) no later than Friday 10 January 2025.
When will I receive joining instructions for the event?
You will receive joining instructions one week prior to the event. If you have not received this information, please email hbmevents@haymarket.com with your booking reference number.
Is there a cloakroom at the venue?
There will be a complimentary cloakroom for small bags and coats.
Are refreshments included in the registration fee?
Refreshments will be available in the networking area throughout the day. This is included in the ticket price. If you have indicated any allergies or dietary requirements when registering, these will be provided to the venue.
Is WI-FI available?
Complimentary WI-FI will be available for general web browsing and email throughout the event.
What is the dress code?
The dress code for the conference is smart casual and comfortable shoes are recommended.
Will there be photography at the event?
There will be photography and/or video production taking place during the conference and the resulting images may be used for promotional purposes on-line and/or in printed materials.
How can I get involved as a sponsor?
To find out how to become a sponsor or exhibitor and to hear about our customised packages which offer you a full range of promotional opportunities, please contact james.butters@haymarket.com
How can I get involved as a speaker?
For more information on speaking opportunities please contact Sharif.farag@haymarket.com